Hotel Services
Management Services
Staffing: Our staffing services include recruiting, training and developing, and on-boarding of potential qualified candidates to fill the critical leadership roles within your business to operate efficiently, professionally and with the highest level of hospitality.
Full Service: Complete and comprehensive assessment of the property, including company culture, existing personnel, current standard operating procedures, quality of service and facilities, and preparation of actionable solutions and options such as full service management, supplemental support or oversight of a specific department. Partnering with us allows access to our experience, expertise and resources to position any property for success, giving owners and operators confidence in knowing their business is in the best hands.
Design & Development
Employee Development: The level of service defines any business and in hospitality, it is a defining measurable quality. KND’s Operating Standards training sessions span from front of house, to housekeeping and maintenance, to F&B and back of house personnel.
Departmental Training: Continued training and development is a key element to continued success. KND offers scheduled routine training sessions in order to establish a consistent and progressive program in which to invest and develop team members and equip new team members with the skills needed to maintain the highest level of service. We offer department specific training in order to provide focused sessions to employees of every level instilling in them the importance of hospitality in each role.
Budgets and Finances
Quotas & Budgets: Analyzing previous revenue history, operational costs, and current profit and loss patterns will allow us to identify key issues that will prepare us to align with your property’s goals to bridge the gap between current revenue and forecast.
Sales & Marketing: Evaluate existing processes and systems to determine how to maximize revenue and profit streams with existing efforts or newly proposed ideas to achieve budgeted revenues. Evaluate current branding, existing market presence and current client relationships. Asses current marketing efforts and offer insight based on research and competitive analysis to determine the effectiveness of existing resources and a strategy for necessary adjustments.
